zenimate Privacy Policy

zenimate (operated by 1494844 B.C. LTD.) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share personal data when you visit our website or use our cloud-based software development analysis platform ("Cloud Service").

1. Who This Policy Applies To

This policy applies to:

• Website visitors

• Representatives of customer organizations using our Cloud Service

• Users accessing the Zenimate platform via authorized accounts

2. What We Collect

We collect the following types of information:

From Website Visitors:

• Contact information you submit (e.g., email address via contact or waitlist forms)

• Marketing analytics data (e.g., page views, session length, referral sources)

• Cookies and other tracking technologies (for advertising and site performance)

From Platform Users:

• Business contact details (name, email, team role)

• User credentials (login data, project association)

• Customer Content (data submitted via Jira, GitHub, etc.)

• Usage Data (interactions with the product, task estimation patterns)

• Voluntarily submitted feedback, testimonials, or case study contributions (with explicit consent)

We do not intentionally collect sensitive personal data (e.g., health or financial data) and ask that you do not submit such information.

3. How We Use Information

We use collected data to:

• Provide, maintain, and improve the Cloud Service

• Analyze usage to inform product enhancements and customer support

• Communicate with you (support, updates, billing, etc.)

• Run marketing campaigns and measure their effectiveness

• Train and enhance AI/ML models with de-identified, aggregated data

4. Sharing of Information

We do not sell your data. We may share data only in these circumstances:

• With service providers (e.g., AWS, Firebase, OpenAI, Google Cloud, etc.) who help us operate zenimate

• As required by law or to respond to legal requests

• In connection with a merger, acquisition, or sale of assets

All such third parties are bound by obligations of confidentiality and data security.

5. Data Residency & Storage

zenimate uses cloud services that may store data in Canada or the United States. We select providers that adhere to industry-standard security and compliance practices.

6. Data Retention & Deletion

We retain customer data as long as needed to provide our services. Upon termination of service or upon request, we delete customer content within 60 days, in accordance with standard industry practices.

You may request data deletion or corrections by contacting us at [email protected].

7. Security Practices

We implement commercially reasonable security measures to protect your data from unauthorized access, disclosure, or alteration. This includes:

• Encrypted data transmission

• Access controls

• Monitoring and alerting for unusual activity

However, no system is perfectly secure. We encourage customers to safeguard their login credentials.

8. Your Choices

You may:

• Opt out of marketing emails by using the unsubscribe link provided

• Request access, correction, or deletion of your personal data by emailing us

• Choose whether or not to participate in testimonials or case studies; we will always obtain your explicit written consent first

Cookies and tracking technologies are not currently used but will be implemented in the future with appropriate notices and opt-in mechanisms as required.

9. Changes to This Policy

We may update this Privacy Policy as our practices evolve. We will post updates on our website and, when appropriate, notify customers via email.

10. Contact Us

For any questions or requests, contact: zenimate
1494844 B.C. LTD.
Email: [email protected]